Solutions that fit your Center
Decades of experience in the industry, tailored for you.
First On The Scene Dispatch Training and Consulting provides all facets of Emergency Communications/Dispatch Training and Consulting. Whether you are looking for specific training topics or consulting services we can assist you or provide a referral.
We specialize in Communications Center reviews regarding recruiting, retention, Dispatch/Communications call taking/call handling processes, quality assurance programs, Leadership Team searches, line dispatcher searches, SOG/Policy writing and review, continuing education/continuing education programs, and technology and infrastructure needs and evaluations.
Our Mission is to provide professional, consulting, and training services to our customers that are based on nationally recognized standards, best practices
Policy, Procedures, and SOG Review
Effective policies and procedures, including the manual as a whole, are living documents that must grow and adapt with a company. While the core elements and the intent of a policy will likely remain the same — keeping people, equipment, assets, and information safe, for example — the details of how to make it happen need to adapt to the changes in the industry and the organization.
Regular policy review and revision are an important part of every policy and procedure management plan, and it's something your agency should put time, energy, and resources into.
Hiring Process for Agency & Candidate
Does your center have a hiring process coming up for line dispatcher(s)? Is there a Supervisory promotional process coming up? How about an executive-level search process? FOTSDTC is able to use our list of municipal consultants with extensive government experience to conduct your hiring process for you. We can conduct the process in concert with your Human Resources Department, or conduct the search without your municipalities involvement. We can customize your search and the process used as well as the area candidates are recruited from.
Similarly, whether the search is to start a career in a communications center, or to expand your horizon, and take the next step into a leadership position, FOTSDTC stands ready to assist you. One of the keys to obtaining your first job, through the rest of your career is having an updated resume’ and CV. You’ve heard the old saying “you only have one chance to make a first impression.” A relevant, up-to-date, and clean/uncluttered resume or CV is the first step in making that first impression. Reviewing and practicing the oral board process beforehand can also give you an edge as a candidate.
Support for Communities
Is your center beginning talks of consolidation? Is there a discussion about consolidation at the governance level? Does your center just need a neutral set of eyes to take a look at perceived issues, climate, culture, or environment? Do your policies and procedures need a refresh? Give FOTSDTC a call, we are uniquely positioned to leverage our subject matter experts to evaluate your center, its training, operations, policies, and procedures, or anything else you need. We specialize in hands-on collaborative reviews and emergency communications.
Contact FOTSDTC and we can work with you to build from scratch or update your school, or district’s emergency operations plan. We can work to help tabletop your existing or updated plan, and our service includes annual reviews and full-scale exercises depending on your needs.
Are you planning a radio project? Do you have questions you want to be answered from a source other than your radio vendor? Questions on microwave options? FOTSDTC has the staff and knowledge to enable us to consult on your radio projects from portable/mobile vetting, quote and procurement, RFP/RFI, and project installation. Our consultants have the experience to help you make the right choices, at much less of a cost than other consulting companies.
“A fresh pair of eyes can often find problems.”
— Michael K. Simpson
Contact
Although we specialize in Communications Center Reviews, We can help with all facets of public safety. Are you looking for assistance with policy and procedure reviews? Need assistance with a hiring process? Recruiting a Director or Supervisor?
Contact us for more information, we have access to executive-level consultants in Police, Fire, EMS, and Emergency Communications.
Email
jon@firstonthescene.net
Phone
603.329.3938